{
  "name": "Tickets",
  "short_name": "Tickets",
  "description": "Multi-tenant, AI-agentic ticketing system for shared inboxes.",
  "start_url": "/dashboard",
  "scope": "/",
  "display": "standalone",
  "orientation": "any",
  "theme_color": "#4f46e5",
  "background_color": "#0f172a",
  "lang": "en",
  "categories": ["productivity", "business"],
  "icons": [
    {
      "src": "/favicon.svg",
      "sizes": "any",
      "type": "image/svg+xml",
      "purpose": "any"
    },
    {
      "src": "/icon-192.png",
      "sizes": "192x192",
      "type": "image/png",
      "purpose": "maskable"
    },
    {
      "src": "/icon-512.png",
      "sizes": "512x512",
      "type": "image/png",
      "purpose": "maskable"
    },
    {
      "src": "/apple-touch-icon.png",
      "sizes": "180x180",
      "type": "image/png",
      "purpose": "any"
    }
  ],
  "shortcuts": [
    {
      "name": "Dashboard",
      "short_name": "Dashboard",
      "url": "/dashboard",
      "description": "Priority spotlight + inbox health"
    },
    {
      "name": "Inbox",
      "short_name": "Inbox",
      "url": "/inbox?sort=priority",
      "description": "Tickets sorted by AI priority"
    },
    {
      "name": "Board",
      "short_name": "Board",
      "url": "/board",
      "description": "Kanban view"
    }
  ]
}